How to Link Your CaptureGem Account to CamTrove

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How to Link Your CaptureGem Account to CamTrove

Linking your CaptureGem account to your CamTrove account allows you to access premium features on CamTrove if you have an active CaptureGem subscription.

Prerequisites

Before you can link your accounts, you need:

1. A CamTrove account - Sign up here if you don't have one yet
2. An active CaptureGem subscription - You must have a premium subscription on CaptureGem
3. Access to both email accounts - You'll need to verify your CaptureGem email

Step-by-Step Guide

Step 1: Log in to CamTrove

1. Navigate to camtrove.com
2. Click the "Login" button in the top right corner
3. Enter your CamTrove username and password
4. Click "Sign In"

Step 2: Navigate to Your Account Page

1. Once logged in, click on your username or profile icon in the top navigation
2. Select "Account" from the dropdown menu, or navigate directly to camtrove.com/account

Step 3: Enter Your CaptureGem Email

On the account page, you'll find the CaptureGem Account Linking section:

1. Locate the "Link CaptureGem Account" section
2. Enter the email address associated with your CaptureGem account
3. Make sure it's the same email you used to purchase your CaptureGem subscription
4. Click the "Verify & Send Code" button

Step 4: Check Your Email

1. Check your CaptureGem email inbox
2. Look for an email from CamTrove with the subject line about verification
3. Copy the 6-digit verification code from the email
4. The code expires after 15 minutes, so enter it promptly

Step 5: Complete the Verification

1. Return to the CamTrove account page
2. Paste or type the 6-digit verification code in the verification field
3. Click the "Confirm Link" button
4. You should see a success message confirming that your accounts are linked

Step 6: Verify Your Premium Status

Once linked:

• Your CamTrove account will automatically receive premium status
• Premium features will be immediately available
• The account page will show your linked CaptureGem email
• Your premium status will sync automatically with your CaptureGem subscription

Troubleshooting

"This CaptureGem account does not have an active premium subscription"

This error means:

• You need to subscribe to CaptureGem premium first
• Your subscription may have expired
• Verify your subscription status on capturegem.com

Didn't Receive the Verification Email?

1. Check your spam/junk folder
2. Wait a few minutes for the email to arrive
3. Make sure you entered the correct email address
4. Click "Verify & Send Code" again to request a new code

"Verification code has expired"

• Verification codes expire after 15 minutes for security
• Click "Verify & Send Code" again to receive a new code
• Enter the new code promptly

"Invalid verification code"

• Double-check that you entered the code correctly
• Make sure you're using the most recent code
• Request a new code if needed

Unlinking Your Account

If you need to unlink your CaptureGem account:

1. Go to your account page
2. Find the CaptureGem linking section
3. Click the "Unlink Account" button
4. Confirm the action

Note: Unlinking will remove your premium status unless you have a separate CamTrove premium subscription.

Benefits of Linking

When you link your CaptureGem account to CamTrove, you get:

• ✅ Automatic premium access on CamTrove
• ✅ Full video download capabilities
• ✅ Access to premium-only content
• ✅ No need for separate subscriptions
• ✅ Seamless synchronization between platforms

Need More Help?

If you're still having trouble linking your accounts:

• Join our Discord server for community support
• Contact support through the help section
• Check the CaptureGem documentation for more information

Security Notes

• Verification codes expire after 15 minutes
• Codes are single-use only
• Your CaptureGem email is stored securely
• You can unlink at any time
• Both accounts must belong to you